Frequently Asked Questions about our Glass Services
Everything You Need To Know About Our Company
Everything You Need To Know About Our Company
Common Glass Service Questions:
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1. Is windshield repair covered by my insurance company?
Yes! Most insurance companies will pay for a windshield repair. Coverage often depends on the type of policy you have, so it’s best to contact your insurer to confirm the details.
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2. Which insurance companies do you work with?
To get the most accurate information about the insurance companies we work with, feel free to contact us directly. You can reach us by phone at 502-458-9999 or email us at info@americanmobileglass.com — we’re happy to help!
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3. Will I have to file a bunch of paperwork with my insurance company?
No! American Mobile Glass will handle the entire insurance claim process for you.
After you have scheduled an appointment with us, we will confirm your glass coverage and file the claim directly with your insurance company. All you need to do is pay the amount of your deductible (if you have one). And, if you have comprehensive insurance coverage in the state of Kentucky, the deductible is waived.
It’s just one more way we work to make the process as simple and stress-free as possible.
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4. Will my insurance rates go up if I file an auto glass claim?
No — in most cases, your insurance rates won’t go up when you file an auto glass claim. That’s because windshield repair or replacement is typically covered under your comprehensive coverage, not collision. A cracked or chipped windshield usually results from road debris, weather, or other unavoidable damage — not poor driving — so it doesn’t reflect negatively on you.
If you're located in Louisville, Southern Indiana (including New Albany, Jeffersonville and Clarksville) or around Owensboro and Evansville, it's common for drivers to get their windshield replaced without it affecting their premiums.
Of course, coverage details can vary, so it’s always a good idea to check your policy or speak with your insurance provider directly.
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5. Where do I need to take my car & how much time will it take to replace my windshield?
To get the most accurate information about the insurance companies we work with, feel free to contact us directly. You can reach us by phone at 502-458-9999 or email us at info@americanmobileglass.com — we’re happy to help!
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6. Do I need to be there while you replace my glass?
You don't have to be present while we replace your glass, so you can go about your day without worry. Whether you're catching a game, running errands, or simply relaxing elsewhere, our technicians will handle the replacement efficiently!
Our technicians just need access to your car or truck, so make sure it's unlocked and accessible when they arrive. We'll take care of everything from start to finish, leaving your car in great shape and ready to hit the road again.
If you have any specific instructions or concerns, feel free to let us know in advance and we’ll make sure everything is handled smoothly!
- 7. What about quality? I don't want to have to replace my windshield again.
Don't worry! We use only high-quality auto glass from an OEM (Original Equipment Manufacturer). We are so confident in the glass that we use that we guarantee its quality and installation for as long as you own your car. If your windshield should leak due to faulty installation on our part, we'll repair or replace it for free. But don't worry about that, our technicians are some of the best in the business.
- 8. How long is the wait for an appointment?
If you call us in the morning, we can usually get your windshield installed the same day.
- 9. Do I need to replace my windshield or can it be repaired?
The National Glass Association recommends that any windshield damage be fixed as soon as possible. Most 'dings' or 'chips' can be repaired if the damage is not in the driver's line of vision and is smaller than the size of a dime, including any cracks. This could save you or your insurance company hundreds of dollars. If the break is larger or in the drivers line of vision, most insurance companies recommend replacement. American Mobile Glass provides both services for your convenience.
- 10. Do you just fix automotive glass, or other kinds of glass?
Our specialty is repairing and replacing auto glass windshields, back and side windows, and mirrors. However, we can also provide service for home and business windows, shower doors, glass shelving, mirrors, tabletops and usually any glass fixtures.
- 11. Are your installation specialists certified?
Yes! American Mobile Glass has NGA certified technicians.
- 12. Does my windshield really protect me?
Yes. Your windshield was designed as the number one safety restraint system in your vehicle. Auto manufacturers say your windshield provides up to 60% of the roof crush protection in a rollover accident. It also provides the backstop support for your passenger-side airbag in a front-end collision. If your windshield pops out in a collision or rollover, you could be ejected or crushed. It's important to know who is replacing your windshield. Your life could depend on it.
